Terms & Conditions

1. The service

Roatán Transportation books private, pre-arranged transfers in Roatán: airport, ferry terminal, cruise port and hotel-to-hotel rides, operated by local drivers. It is not a street taxi or an on-demand ride service; every ride is agreed in advance.

2. Booking

Send your request through the form on this site or directly on WhatsApp. Your booking is confirmed only when we confirm it to you in writing on WhatsApp.

Please give us accurate details: date, pick-up time or flight number, number of passengers and suitcases, pick-up point and destination. Wrong or missing details can affect the service we are able to provide.

3. Prices and payment

All prices are in US dollars. Each fare is a flat price per group for a one-way trip, set by the zone you travel to and the size of your group: 1–4 people or 5–9 people. Groups of more than 9 are quoted on WhatsApp.

A round trip booked in the same request costs $10 less than two one-way fares.

Nothing is charged when you send a request. We agree the payment method with you on WhatsApp before the day of travel.

4. Cancellations and refunds

Cancel at least 24 hours before your scheduled pick-up time and you receive a 100% refund of what you paid.

To cancel, send us a WhatsApp message with the name on the booking and the date of the ride. Times are Roatán local time.

Cancellations with less than 24 hours' notice and no-shows may not be refundable. Changes to a booking depend on availability.

5. Waiting time and delayed flights

For airport pick-ups we follow the flight number you give us and adjust the pick-up to the real landing time. Waiting caused by a delayed flight is not charged. If your flight is cancelled, tell us on WhatsApp and we move the booking.

For ferry and cruise port pick-ups, tell us the scheduled arrival and let us know on WhatsApp if it changes.

6. Your responsibilities

Be at the agreed pick-up point at the agreed time, keep a WhatsApp number where we can reach you, and tell us as soon as possible about any change or delay.

7. Vehicles, passengers and luggage

Groups of 1–4 travel in a Toyota RAV4 or similar, and groups of 5–9 in a Toyota Hiace or similar.

Tell us the exact number of passengers and suitcases when you book, including dive gear and oversized items. If the group or the luggage is larger than what you told us, a different vehicle or an adjusted price may be needed, and we agree it with you before the ride.

8. Stops on the way

A quick stop on the way within the same zone, such as a supermarket, a pharmacy or a food court, is free when you ask for it when you book. Stops in another zone are quoted before you travel.

9. Child seats and special requests

Child seats are available on request at no extra cost; tell us the child's age when you book. Please ask for any other special need when you book, not on the day.

10. Conduct and safety

A ride may be refused or ended in case of unsafe, abusive or illegal behaviour. In that case the fare may not be refunded.

11. Liability

We are not responsible for delays, missed connections or interruptions caused by circumstances beyond reasonable control, such as weather, road closures or accidents. We are not responsible for personal items left in the vehicle, but we will do what we reasonably can to help you get them back.

12. Privacy

We use your details only to manage your booking and to talk to you about it. We do not sell your personal information.

13. Contact

WhatsApp: +1 754 232 0968